Talkington Bates Ltd Privacy Policy 

1. Introduction

This Privacy Policy explains how Talkington Bates Ltd ("Talkington Bates", "we", "our" or "us") collects, uses, stores and protects your personal information when you:

• visit our website at www.talkingtonbates.co.uk

• use the Pulse mobile application

• place food and drink orders

• participate in loyalty or rewards programmes

• contact us

• subscribe to marketing communications.

We are committed to protecting your privacy and processing your personal information fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

Data Controller

Talkington Bates Ltd

Company Number: 03937653

Registered Office: Park Farm, Akeman Street, Kirtlington, Oxfordshire, OX5 3JQ ,United Kingdom

Telephone: 01869 350192

Email: siteadmin@talkingtonbates.com

Website: www.talkingtonbates.co.uk

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3. Third Party Providers

To deliver our services we work with trusted partners.

These include:

It's Lolly Limited: Provides and maintains the Pulse ordering platform on behalf of Talkington Bates.

DNA Payments: Securely processes card payments made through the Pulse App.Talkington Bates does not store or have access to your full payment card details.

Microsoft Azure: Provides secure UK cloud hosting for the Pulse platform.

Google Analytics: Used only on the Talkington Bates website to understand website usage and improve our website. All third parties are required to process personal information securely and only in accordance with our instructions.

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4. Personal Information We Collect

 

Website

When you visit our website we may collect:

• Name

• Company

• Email address

• Telephone number

• Information submitted through contact forms

• IP address

• Browser information

• Device information

• Website usage information collected through cookies.

 

Pulse App

When you create an account or place an order we may collect:

• Name

• Email address

• Password (encrypted)

• Workplace location

• Order history

• Collection times

• Loyalty and reward information

• Favourite items

• Marketing preferences

• Push notification preferences

• Device identifiers

• IP address

 

Payment Information

Payments are processed securely by DNA Payments.
Talkington Bates does not receive or store full debit or credit card details.

 

5. How We Use Your Information

We use your information to:

• create and manage your account

• process food and drink orders

• process payments

• provide customer support

• administer loyalty programmes

• communicate order updates

• send menu updates

• send promotions and special offers (where permitted)

• improve our website and services

• comply with legal obligations.

 

6. Our Legal Basis

We process your information under one or more of the following legal bases:

• Performance of a contract

• Legitimate interests

• Legal obligation

• Consent

Where consent is relied upon, you may withdraw it at any time.

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7. Marketing Communications

If you choose to receive marketing communications, we may send you:

• menu updates

• seasonal offers

• promotions

• special events

• new product announcements.

 

You can unsubscribe at any time by:

• using the unsubscribe link in emails

• changing your preferences in the Pulse App

• contacting us.

 

8. Push Notifications

If you enable notifications within the Pulse App, we may send:

• order confirmations

• collection reminders

• menu updates

• promotions

• special offers

• service announcements.

 

You can disable notifications at any time through your device settings.

 

9. Cookies

Our website uses cookies to:

• remember preferences

• improve website performance

• understand visitor behaviour

• provide website analytics.

 

Our website currently uses Google Analytics.

Full cookie information is available through our Cookie Policy and Cookie Banner.

 

10. Sharing Your Information

We only share your information where necessary.

 

Recipients may include:

• It's Lolly Limited

• DNA Payments

• Microsoft Azure

• Google Analytics

• professional advisers

• regulators

• HM Revenue & Customs

• law enforcement where legally required.

 

We never sell your personal information.

 

11. How Long We Keep Your Information

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Where longer retention is required by law, we will retain information accordingly.

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12. Security

We use appropriate technical and organisational security measures including:

• encrypted communications

• secure Microsoft Azure hosting

• restricted staff access

• password protection

• regular security updates

• monitoring and auditing.

No method of transmission over the internet is completely secure, but we take reasonable steps to protect your information.

 

13. International Transfers

We primarily store and process personal information within the United Kingdom.

Where information is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

 

14. Children's Privacy

The Pulse App is intended for users aged 18 years and over.

We do not knowingly collect personal information from children.

 

15. Your Rights

You have the right to:

• access your personal information

• correct inaccurate information

• request deletion where applicable

• restrict processing

• object to processing

• request data portability

• withdraw consent.

 

To exercise your rights please contact: siteadmin@talkingtonbates.com

We will normally respond within one month.

 

16. Third Party Websites

Our website and the Pulse App may contain links to third-party websites.

We are not responsible for their privacy practices and encourage you to read their privacy policies before providing personal information.

 

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and within the Pulse App.

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18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Talkington Bates Ltd

Park Farm
Akeman Street
Kirtlington
Oxfordshire
OX5 3JQ

Email: sales@talkingtonbates.com

Telephone: 01869 350192

Website: www.talkingtonbates.co.uk